Twilight Hair Salon Cancellation Policy:
We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a minimum of 24 hours notice for cancellations. Please understand when you cancel your appointment without giving enough notice, clients on our waitlist miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. As a courtesy we email a reminder 48 hours prior to your appointment. Remember this is a courtesy and we ask that you please put your appointment in your calendar to avoid late arrivals, missed appointments and cancellation fees. Since the services are reserved for you personally, a cancellation fee will apply. Therefore, we are required to ask for your credit card number when your appointment is made. Your card may be charged for the following reasons.
- Less than 24 hours notice will result in a 100% charge on the reserved service amount.
- “No Show” will be charged 100% of the reserved service amount.
- Appointment made within 24 hours we ask for a minimum of 4 hours notice.
We respect your time and ask that you arrive on time for your scheduled appointment. Customers arriving more than 15 minutes late may be asked to reschedule as a courtesy to our next customer’s appointment time. Thank you for reading and supporting Twilight Hair Salon’s policies.